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While the Walmart store on Forest Hills Road recently unveiled a variety of changes from the floor up, the addition of online grocery pickup has garnered the most attention.
“We’ve had tons of positive feedback,” store manager Frankie Sheldon said. “We probably had 40 or 50 comments since we launched the grocery pickup on Friday, and we’ve also gotten a lot of good feedback about the concrete floors.”
The 180,000-square-foot store opened in 1993, and Sheldon said it’s been nearly a decade since it got an upgrade, so officials began planning the work about 18 months ago.
“We did a front-end transformation with additional self-check stations, did a facelift in the pharmacy with new technology and a private consultation room, and we upgraded the sporting goods, hardware and electronics departments,” he said.
The online pickup for non-grocery items also was moved from the back of the store into a space in front of the bakery. Some aisles were also rearranged, but maps at the front of the store as well as the Walmart app allow customers to navigate the changes.
“If you’ve got the app downloaded, you can use the GPS tracker, so when you’re about two minutes from the store, we’ll pick your order and get it ready to deliver at the curb,” said Sheldon, noting the changes added 10 designated online grocery pickup parking spots.
“Once you’re here, we’ll show you the bread, the eggs, milk and go through produce with them. Everything gets triple-checked from the personal shopper who gets it from the shelf to our quality control staff and then to the person who dispenses it to the customer.”
In addition to fresh paint, updated displays and new signs, construction crews also ripped up the tile floor and polished the concrete for a modern feel throughout the store.
“Providing a quick and convenient shopping experience for our customers is a top priority, and we are always looking for new ways to save customers time,” Sheldon said. “I am excited to debut this new and improved shopping experience to our Wilson customers and give them time back in their busy day.”