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Patients will notice a few changes at the Wilson County Health Department as the agency undergoes renovations to its main lobby and front area.
The building’s main entrance is closed as crews work to create a better space for patients and staff.
While the hours of operation remain the same, patients will need to enter the agency on the left side of the Tarboro Street building (closest to the hospital) at the administrative and vital records’ entrance.
Once inside, patients will see signs directing them to the temporary check-in area. After that check-in process is completed, they will be escorted to the appropriate clinic.
Construction began Monday and is slated to be completed by the end of June. Officials ask the public to be patient with them during the renovation process.
Once the check-in area is renovated, patients will notice a difference including five windows staffed with personnel. One staff member will check in the patient, handle demographics and eligibility.
“They will take care of everything they need,” said Wilson County Health Director Teresa Ellen.
Prior to the renovations, patients would go to the reception window to check in and then be called to another window for eligibility. It required a lot of stops and starts.
“We are trying to streamline the services and make it more efficient for out staff and most of all our patients,” she said. “We are just trying to make ourselves more user-friendly to our patients and provide good customer service.”
Ellen said the remodel is similar to what the county’s department of social services did several months ago.
The Wilson County Health Department is located at 1801 Glendale Drive, SW. Operation hours are from Monday through Friday from 8 a.m. to 5 p.m.